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Customer Evaluation Form
Customer Survey and Evaluation Form
Cusomer Evaluation Survey
Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.
Your Name:
*
Website:
Do you consider the problem resolved?
Yes
No
Was your question or issue resolved the first time you contacted CH Web Media?
Yes
No
What is your overall satisfaction with our web service and support experience?
In evaluating your most recent customer service experience, was the quality of service you received:
Very poor
Somewhat disatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Please describe if there was any particular aspect of the process that stood out:
Did CH Web Media (Select all that apply):
Quickly identify the problem
Appear very knowledgeable and competent
Help you understand the causes and solution to your problem
Handle problems with courtesy and professionalism
Which of the following qualities of the service stood out (as being superior)?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
Karen was very knowledgeable...
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three times
More than three times
The problem is still not resolved
Overall, how satisfied are you with your customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
If you were less than totally satisfied, what could have been done to serve you better?
Submit Form
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
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Customer Evaluation Form
